top of page

GenTV Privacy Policy


Effective Date: June 10, 2023


This website,, is owned and operated by GenTV or one of its affiliates (collectively, “GENTV,” “we,” “our,” and “us”). This Privacy Policy applies to any website (each a “Site”), product, or application that posts or provides a link to this page (collectively, the “Service(s)”). By accessing our Services, you consent to this Privacy Policy, including our collection, use, and sharing of your information, as described below. If you do not agree to this Privacy Policy or our Terms and Conditions of Use, please exit or stop utilizing our Services. If you have any questions regarding our policies or your use of our Services, please contact us at

Information We Collect


We collect information from you when you choose to share information with us by entering it on our Services and by using automated processes.

Information You Provide to Us


We may ask you and you may choose to provide certain personal information to us, such as your first and last name, your e-mail address, your mailing and billing addresses, your telephone number, your company name and information about products you are interested in or have purchased from us or our clients. You may also choose to provide us with other information about you. We may collect this information in various places (e.g. on a Site or when you use our Services).

User Accounts.


To use certain features of the Site or Services you may need to create an account with a username and password. You or your company are responsible for any interaction with the Site Services that takes place through your account, regardless of whether such use is unauthorized or by a third party. Please keep your username and password secure and do not let anyone else use your account information to access the Site or Services.

Automated Information Collection


We may automatically collect certain information when you visit a Site or use our Services. This information may include your IP address (or other unique device identifier, including one that we may assign); certain details about your browser, operating system, products, and/or hardware; your location, if available; the URL that referred you to our Services; your activities on our Services, including your preferences; and other logging information, such as the date and time of your visit. We may also use web server logs to collect and store information about Services usage. If applicable, when you use our mobile applications or visit a Site or our Services from a mobile device (e.g. a smartphone), we may also collect additional information from your device, including your location, device identifier, information about how a product is operating and being used, and information about your mobile network. We may use a variety of tracking technologies to collect this information, including without limitation the following (and subsequent technologies and methods later developed, collectively “Tracking Technologies”):

Cookies. A cookie (or “locally shared object”) is a data file placed on your device when you visit our Site or Services. HTML5 cookies can be programmed through HTML5 local storage. Your browser, or other software, may allow you to reject or remove cookies, but if you do so, some features of our Services may not work properly, and we may not be able to remember your preferences the next time that you visit.

Web Beacons. Small graphic images or other web programming code called web beacons (also known as “1x1 GIFs” or “clear GIFs”) may be included in our Services pages and messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a page or e-mail can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Services, to monitor how users navigate the Services, to count how many e-mails that were sent were actually opened or to count how many particular newsletters or links were actually viewed.


Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Services, such as the links you click on. The code is temporarily downloaded onto your device from our web server or a third-party service provider, is active only while you are connected to the Services, and is deactivated or deleted thereafter.


Browser Fingerprinting. Browser fingerprinting is the process of collection and analysis of information from your device, such as, without limitation, your operating system, plug-ins, system fonts and other data, for purposes of identification.


ETag, or Entity Tag. ETag is a feature of the cache in browsers. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner, ETags are a form of device identifier. ETag tracking may generate unique tracking values even where the consumer blocks HTTP or HTML5 cookies.


Recognition Technologies. Recognition technologies are technologies, including application of statistical probability to data sets, which attempt to recognize or make assumptions about users and devices (e.g., that a user of multiple devices in the same user).

Location-identifying Technologies. The Services may use GPS (global positioning systems) software and other location-based technologies such as iBeacons (defined below) to locate you so we may verify your location, deliver you relevant content based on your location, as well as allow you to share your location to other users as part of the services we provide via the Services. In addition to traditional GPS location-based services, some third-parties and others we work with may install low power Bluetooth, wifi, radio transmitters, or other devices in physical locations that emit a signal that your smart phone can detect to pinpoint your location or otherwise interact with the Services (“iBeacons”). In addition, you may be able to send your location information via the Services to other Services users. You should consider the pros and cons involved in disclosing your location information to us and to other people. Where a user of the Services requests that their location information be revealed to other persons, the user will be provided options for managing sharing services, which may be through third party services such as through Facebook, LinkedIn, and Instagram. We are not responsible for the acts, omissions or policies of such third parties.


Tracking Technologies Usage. We may use Tracking Technologies for a variety of purposes, including:

Strictly Necessary. We may use cookies or other Tracking Technologies that we consider are strictly necessary to allow you to use and access the Site, including cookies required to prevent fraudulent activity and improve security.


Performance-Related. We may use cookies or other Tracking Technologies that are useful in order to assess the performance of the Site, including as part of our analytic practices or otherwise to improve the content, products or services offered through the Site.


Functionality-Related. We may use cookies or other Tracking Technologies that are required to offer you enhanced functionality when accessing the Site, including identifying you when you visit the Site or keeping track of your specified preferences, including in terms of the presentation of content on the Site.


Targeting-Related. We may use Tracking Technologies to deliver content relevant to your interests on the Site and third-party sites based on how you interact with our content. This includes using Tracking Technologies to understand the usefulness to you of the content that has been delivered to you.


Tracking Technologies Choices and Consent.


We obtain your consent to our information storage or collection Tracking Technologies by providing you with transparent information in our Privacy Policy and providing you with the opportunity to make a choice to disable cookies as set forth above. Please note that we are not required to obtain your consent to the information collection Tracking Technologies identified above that are strictly necessary.


We are giving you detailed notice of the Tracking Technologies and your limited choices regarding them so that your consent is meaningfully informed.


Product and Services Data


Our Services may include the collection and processing of data and information transferred from certain products and services. This information includes the collection of the following information: first and last name, your company’s name, your address, your email address, demographic information, and your geolocation. We use this data to: fulfill customer agreements; provide you with a personalized experience when viewing Site; manage your account; provide you with customer support; perform research and analysis about your use of, or interest in, products, services or content; communicate with you about products and services that may be of interest to you; enforce or exercise our rights under the Terms and Conditions of Use; comply with legal obligations; detect and prevent fraud and abuse on the Site; verify eligibilty for incentive programs; and create anonymized data to be used for various purposes.


Analytics Services and Targeted Ads


We may use third-party analytics services. These services may track details about your online activities over time and across different sites. These services help us to improve our Site and Services. These services may also allow us and others to provide you with targeted advertisements or other content that you may be interested in based on your online activities. If you would like to learn more about targeted ads that may be based on your online activities, and the choices that you may exercise for certain sites and advertisers, you may wish to visit the Network Advertising Initiative or the Digital Advertising Alliance.

How We Use the Information That We Collect

We use the information that we collect from you to assist you with using our Services, such as to connect you with a particular third-party customer or to obtain information about the process of obtaining our products, to provide certain services to our customers, and to provide you with information that may be of interest to you, such as e-mail newsletters, special offers, or details regarding new services or upcoming events. We also use the information that we collect to process your requests and to enable you to use certain Services features. We may also use the information that we collect to customize your experience on our Services, to provide customer support, to enforce our Terms of Use, and to provide you with content or advertisements that may be of interest to you, as described in the section above on Analytics Services and Targeted Ads.

How and When We Share Information with Third Parties


We may share the information that we collect with third parties for a variety of purposes. For example, we may share information with service providers, licensees, or partners who assist us in our business operations. We may also share certain information with customers that have signed up for our services in connection with their products. This sharing includes sharing for purposes of fulfilling customer agreements, monitoring and managing product usage, improving certain products and services, marketing to you, managing administration, and verifying eligibility for incentive programs. We may also share information where required by law or to satisfy any applicable law, regulation, subpoena, government request, or other legal process. We may also share information with third parties, including law enforcement, to protect our Services and to enforce our Terms and Conditions of Use. We also reserve the right to share the information that we collect with our subsidiaries and affiliates and with any subsequent owner in the event of a merger, consolidation, sale of our assets, or other change in our business.

Using our Services for purchases. In the event our Site or Services permit you to make purchases, you will need to go through our checkout process and provide your payment information, such as your credit card or debit card number and expiration date. If you choose to make a payment online, you will be redirected to one of our PCI-compliant third-party payment processors such as, Stripe. GENTV strives to ensure that all of its partners and affiliates maintain industry-standard privacy policies and practices.

Please be aware, however, that GENTV does not directly collect or store any of your payment information, and it does not control the privacy policies and practices of its third-party payment processors. To understand how a third-party payment processor collects, processes and stores your payment and other information, please review the privacy policy of our payment processors. For example, the Privacy Policy for Stripe can be found here:


Co-Branded Areas


We may provide certain parts of our Services in association with affiliates and third parties, such as promotional partners or customers. These “co-branded areas” will identify the third party. If you choose to use these co-branded areas, we may share your information with the identified third party, and that third party may also collect information from you, in addition to the information that we collect, as described above. You should review the privacy policies of those identified third parties, if applicable, to understand how they collect and use information.

Affiliate and Third-Party Sites & Services Interactions with Other Sites and Services

Our Services may allow you to use your account from other online services, including social media providers like Facebook, LinkedIn, and Instagram. If you use accounts from other services on our Services, those third parties may share information about you with us, and we may share information that we collect with them. Our Services may also include features from third parties that allow you to interact with other online services, including social media. For example, we may use third parties to allow you to send messages, or make postings on social media sites, like Facebook, LinkedIn, and Instagram. If you use these features, then we may share information about you with those third parties, and they may collect additional information. You should review the privacy policies for such third parties to understand how they collect and use information.

Links to Affiliate and Third-Party Sites


Our Services may include links to our affiliates’ website or third-party websites or other online services, such as GENTV customers. We are not responsible for these other sites and services, and they may collect and use information about you. You should review the privacy policies for our affiliates and any such third parties before using their sites or services to understand how they collect and use information.

Third-Party Tracking and Do Not Track


Third parties may use tracking technologies in connection with our Services, which may include the collection of information about your online activities over time and across third-party websites. This Privacy Policy does not apply to these third-party technologies because we may not control them and we are not responsible for them. Do Not Track is a technology that enables users to opt out of tracking by websites they do not visit. Currently, we do not monitor or take any action with respect to Do Not Track technology.

Updating Your Information


Our Services may allow you to update the information that we collect from you, such as the contact information that you provide when you sign up. You may also request that we update your information by sending an e-mail to us at Our Services may also allow you to update your e-mail preferences. If you would prefer not to receive e-mail newsletters or other messages from us, you may use the “unsubscribe” features that are included in such messages or contact us at

How We Protect Your Information


We use commercially reasonable and industry standard security technologies and safeguards to protect the information that we collect and use. We also expect our service providers to protect information in the same manner. No data transmission over the Internet, mobile networks, wireless transmission or electronic storage of information, however, is 100% secure. Please note that we cannot guarantee the security of any information you transmit to us.

Transfer of Information to the United States


If you are from a non-U.S. country, please be aware that the personal information you submit, including information provided through our Site or Services, is being sent to a location in the United States. The data protection laws in the United States are likely different from those of the country in which you are located, and your personal information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States. By providing such personal information through the Site or Services, you are consenting to (and represent that you have authority to consent to), the transfer of such information to the United States for the uses and purposes described in this Privacy Policy. Without limiting the above, for the avoidance of doubt we do not have an establishment or target people in the EEA or UK.

Your California Privacy Rights


We may from time to time elect to share certain information collected by us about you on the Services with third parties for those third parties’ direct marketing purposes. California Civil Code Section 1798.83 permits California residents who have supplied personal information, as defined in the statute, to us to, under certain circumstances, request and obtain certain information regarding our disclosure, if any, of personal information to third parties for their direct marketing purposes. If this applies, you may obtain the categories of personal information shared and the names and addresses of all third parties that received personal information for their direct marketing purposes during the immediately prior calendar year (e.g., requests made in 2022 will receive information about 2021 sharing activities) or to request to opt-out of such future sharing. To make such a request, please provide sufficient information for us to determine if this applies to you, attest to the fact that you are a California resident and provide a current California address for our response. You may make this request in writing at:

Children’s Privacy


Our Services are intended for general audiences, and we do not knowingly seek or collect personal information from children under the age of 18. In accordance with the Child Online Privacy Protection Act, in the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any personal information from or about a child, please contact us at

Sweepstakes, Contests and Promotions


We may offer sweepstakes, contests, and other promotions (each, a “Promotion”) through the Services that may require registration. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion which are separate from this Privacy Policy, and which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice, and/or likeness in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, certain personal information may be disclosed to third parties or the public in connection with the administration

of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list.

Privacy Policy Changes


We reserve the right to change this Privacy Policy at any time and we will post notice of any such changes on our Services. Your use of our Services after the effective date constitutes your acceptance of the amended terms and conditions. We reserve the right to apply the amended terms to the information that we have already collected, subject to any legal constraints.

Contact Us


If you have any questions regarding our Privacy Policy, practices, or your use of our Services, please contact us at or using the information below:

GenTV., 145 Columbine Ave., Santa Ana, CA 92707 Attn: Legal.

bottom of page